---
title: "Manual Import/Export Data"
canonical: "https://support.inphonite.com/space/KBPUB/1003618305/Manual%20Import%2FExport%20Data"
format: markdown
---
With this guide, you should be able to process a manual import on your own. 

> ⚠️ This task should initially be performed by your implementation engineer, to ensure all parameters are established correctly. File imports may have some nuance depending on how many have been established in the past. If you have not performed this task with an implementation engineer first, please contact us at [support@inphonite.com](mailto:support@inphonite.com) for further assistance.

# Getting started

First, we’ll need to prepare your file that will be manually imported into Art of Chat.   


# Understanding your file format and preparing your file

An example of what file headers look like would be something like  
**STARTTIME,ENDTIME,CASENO,CLIENTNAME,APPTYPE,CLIENT_PHONE, APPTID,STAFFNAME,SUBFACILITY,CLIENT_CELL,EMAIL,CONTACTPREFER**

> ℹ️ In some cases, we may be expecting to read these values to populate data into your account properly, so it is very important that we keep the same established file format, whether it be .txt, .csv, .xls, or .xlsx.

# Log in to Art of Chat

# Planning your next steps

- If you just need to start your manual import and know everything is ready to go, skip to the next step in the process here.
  - [https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1003618305/Manual+Import+Export+Data#Manually-Importing-Your-File](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1003618305/Manual+Import+Export+Data#Manually-Importing-Your-File)
- If your user has access to multiple accounts, you may want to check out our guide below.
  - [Switching between accounts](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/979108729)
- If you need to verify your messages and configurations our article on the Rules Engine may help you.
  - [Rules Engine](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1114734593)

# Manually Importing Your File

> ⚠️ Please note the file cannot be opened on your system while importing the file.

Unless specified, you will always want to include contacts and appointments.


# What’s next?

If you want to follow up and see if the reminders were queued up, check out this article [Did my message go out?](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1003028482) to learn about the Queue Status.

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)