--- title: "Subscription Overview" canonical: "https://support.inphonite.com/space/KBPUB/1035501726/Subscription%20Overview" format: markdown --- # Introduction This article will outline how to manage your subscription, purchase credits, receive an invoice, or upgrade to a Bundle. ![image](media://61593622-d849-4cfa-b582-c9b8e32e65c6) > ❌ Before you make modifications to your subscription, you should add a credit card or a bank account. If you don’t see these options, contact the owner or administrator of your Art of Chat account. # Manage Credits with Billing > ✅ *Billing (at *[https://client.artof.chat/settings/Billing](https://client.artof.chat//settings/Billing)*)* is the module to visit to make changes to your billing settings. If you don’t see this option, your account is not eligible for billing modifications and you will need to reach out to Inphonite Sales, or the valued partner that you are purchasing Inphonite services from. You can manage your credits with *Billing, *access this with the following set of instructions. --- ![image-20240604-211959.png](media://4db1fa72-c4e9-4f9f-a365-98436f0cebca) --- Alternatively, you could reach the *Billing *menu from the Hamburger menu with the following set of instructions. # Manage Subscription ![image](media://48e9f557-1d58-49c5-bd26-4436d689dd20) > ✅ Clicking Manage Subscription is your best place to see the available actions for your account. The available actions displayed will depend on if your account is Pay As You Go, a Bundle, or Invoiced Monthly. ## Purchase Credits using a Credit Card or Bank Account > ⚠️ This option is only available to those with accounts set as Pay as You Go. If you are using a bundle this will not be an option for you. ![image](media://17b61b7d-f8df-4ffa-a28a-06ff076b1557) > 📝 After selecting Purchase credits using a credit card or bank account and clicking next, you will be sent to a page that will allow you to choose the amount of credits to purchase as well as the billing method. For assistance adding a billing method, you can use the *Add a New Credit Card * option below the billing account or visit this linked article for all things payment method related. ![image-20240604-213638.png](media://6ca8e11d-4c74-4ccb-84d8-8e5894ed19d4) ![image-20240604-213738.png](media://903b2178-87ed-413d-9a32-6e8d615198e4) > ✅ After you have selected the credit amount and the billing account, click Next and your account should have the new credit amount listed. If you would like to configure Automatic Credit Purchases, visit this helpful link. ## Use a coupon code ![image](media://d8b0c91f-38a8-4917-bffd-f2435f670624) > ℹ️ Please visit this link for how to use a coupon code. ## Have a one-time invoice sent to me > ⚠️ A one-time invoice can be sent from your account to the primary billing email address by selecting *Have a one-time invoice sent to me* ![image](media://bd6f6827-7d90-4dbc-9bd4-5b1664e26869) ![image-20240604-213352.png](media://c2418f01-05ad-42b0-8c2d-95289a3917d6) > 📝 Select the amount of credits you would like to purchase from the drop-down menu, then click Next. ![image-20240604-213525.png](media://c863701a-c546-42a9-b1ea-89273c4342c9) > ✅ If you have successfully completed this task, you will see the screen above. > ✅ > ✅ Do not repeat this step. If you have not received your invoice by the end of two business days, please send an email to [sales@inphonite.com](mailto:sales@inphonite.com). ## Upgrade a bundle/ Manage Your Bundle ![image](media://091401f3-44a1-4568-b939-6b0b5feb6e0b) ![image](media://3d3df9fd-c98c-4769-a65e-8473b0adfc9b) > ℹ️ If you are using a Pay as You Go account, you will have the capability to upgrade to a bundle. Bundles can be helpful by allowing you to choose the amount billed. Bundles are charged once per month with a pool of credits and allow overages. Any credits remaining at the end of the month are removed. Any overages are charged on a per notification basis. > 📝 To get started, first choose the bundle level you would like to continue with. Note: more bundles can be seen with *Show Enterprise Bundles at the bottom. * ![image-20240313-163844.png](media://a5289640-4a1c-4094-8c1a-fb968f582626) > 📝 After you have selected the bundle level, select the payment option. > ❌ All bundles with the exception of a Starter Bundle will allow the option to *Set up automatic monthly invoicing*. ![image](media://8031efbe-2c0b-483d-83fe-ead931186b52) > ℹ️ After you have selected the bundle level and the Payment Method, click Next. This will take you to the available billing accounts. Please select one. Then click *Next.* ![image](media://be91c853-c7dd-42b5-befc-a475eee4e4e1) > 📝 There will be a Bundle Summary after you have completed the previous steps. If this looks correct, click *Next.* ![image-20240313-161532.png](media://6d289d6e-ffff-408b-8562-b5035e31ee4a) > ✅ Once complete, you will see the window below. Click *Finish* and move on. ![image](media://767411f7-9f99-491c-8788-dd5a02133d55) ![image-20240313-165031.png](media://25b4196a-e8d0-480d-8931-ff344d762eae) ## Billing Notifications and Email Settings ### Set up or configure low balance notifications and automatic credit purchasing (Pay as You Go) > ❌ This article specifically details billing settings related to using a Pay as You Go account. If you are using Pay as you Go, when you sign in and go to billing you will see the options as they are presented here with no deviations. > ⚠️ Whether clicking Auto Notify, Auto Billing, or Billing Emails, you will see the same prompt. #### Auto Notify, Auto Billing, and Billing Emails ![image](media://dfd955e5-627f-46ed-851f-9357f780f275) > 📝 It is a good idea to set notifications in your account so you can keep track of your credit balances. Remember: Pay as You Go accounts will not send default notifications if the credit balance reaches 0. Instead, set up your notifications here. A general rule of thumb is to estimate how many credits are used in a week or two, and enter that for your balance thresholds. ![image](media://a260b18b-217e-4538-a497-c481537b5cf5) > ✅ To add new *Billing Emails*, type the email address in the box labelled *new email*, then click the *Add Email* button. ![image](media://0b5e8a40-0144-44c9-9aa7-74e3f4f97c2d) > ℹ️ If you would like an email once your credit balance reaches a specific threshold, check the box for Automatically notify on low credit balance and set the amount to a value that will help you. Ideally, you don’t want wait to be notified the moment your account cannot send notifications. ![image](media://4f12663e-9b7a-4cf7-b753-a06e9c6140e8) ![image](media://38ed5aea-5c5c-4c17-b753-60d116f70592) > ℹ️ In addition to setting a notification when your account drops below a specific threshold, you can opt for your account to purchase a set amount of credits when your account drops to that threshold. You can easily have your account purchase enough credits to continue service and receive an email when you are charged. > 📝 A Quick How to: > 📝 > 📝 1. Check the box to enable Automatic purchase credits > 📝 2. Choose your Balance Threshold (the credit balance that triggers the credit purchase) > 📝 3. Select the account you will pay with under Billing Account. ![image](media://1a17dc47-d070-4580-9bc5-358ff4099e86) ![image](media://76e92c61-9c9b-4cd8-b453-80009a8d5d3c) > ✅ After you have completed the changes, click *Next* and then *Finish* to save your settings. ![image](media://59c1704d-24e8-4f10-baa2-a1899a470a93) ### Manage billing Emails (Bundle and Invoicing) ![image](media://48e9f557-1d58-49c5-bd26-4436d689dd20) > 📝 If you are using a bundle, your Manage Subscription Wizard will look slightly different. You will only have the option to Manage Emails since bundled accounts can send notifications utilizing overages, even after the subscription credits have reached 0. ## Manage your bundle ### Subscription > ❌ Subscription is where you can modify your credit plan with Inphonite. If you are currently using pay as you go, please visit here on how to purchase credits without changing your plan. If you would like to move to a subscription, you are in the correct place. ![image-20240313-164934.png](media://edb2193d-fea8-4915-9479-a1e670d85dd5) ![image](media://48e9f557-1d58-49c5-bd26-4436d689dd20) > ✅ After you have clicked *Manage Subscription*, you will have the option to Upgrade to a bundle or Manage your Bundle. These options will take you to the same place where you can make changes to your bundle. > ⚠️ Bundles higher than the level of Starter Bundle support Automatic Monthly Invoicing. > ℹ️ Select the bundle level that matches your needs and select your *Payment Method*. Then click Next. > 📝 There are Enterprise Level Bundles for accounts that need more monthly credits. ![image-20240313-164411.png](media://096a978d-9d2b-4346-ae71-1c196f949653) ## Configure Invoice Contacts > ℹ️ To modify the contacts for your Invoices, select *Configure Invoice Contacts* and click *Next*. ![image](media://2ef56e3f-84dd-4432-89d7-7faf7919b0ec) > 📝 After you click *Configure Invoice Contacts*, you will be presented with a new form. ![image](media://8af158e2-e889-4d55-8dd0-b3b3755a9b3b) ![image](media://88a8154a-cbf4-4c8f-bcb2-8484b95548c7) > ✅ You will be provided a new window that will let you know the updates have been saved. Click Finish. ![image-20240313-165014.png](media://9b47a88f-5933-409a-8984-5fe76f2468be) --- # Support If you are unable to find answers to your questions, our Technical Support Department is here to help. **Contact Us:** - **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket. **Support Hours:** - **Eastern Time:** 9:00 AM - 6:00 PM - **Pacific Time:** 6:00 AM - 3:00 PM - **Days:** Monday through Friday All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician. **PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support). For more tips and useful information check out our other resources**:** ● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)