---
title: "Backup/Restore with Inphonite"
canonical: "https://support.inphonite.com/space/KBPUB/1043103745/Backup%2FRestore%20with%20Inphonite"
format: markdown
---
# Introduction
| ## **Backup Frequency** | **Frequency** | **Duration** |
| --- | --- | --- |
| **Short Term** | Once per day | Seven (7) days |
| **Long Term** | Once per week | Last twelve (12) weeks |
> ✅ Inphonite backups are created once per day around 1AM Eastern.
| ## Controls | | |
| --- | --- | --- |
| **Create Backup** |  | This function will back up your account details so that they may be able to be reimported at a later date. We will later go over how you can keep this backup available until you have confirmed that your new changes work, or are based on your business back-up protocol. |
| **Upload Backup ** |  | This will allow you to upload a backup .db file to your account, this will not apply the backup to the account. You must restore the backup to complete this task. |
| **Refresh** |  | This will refresh the module on the page if you have uploaded a file. If it does not populate automatically, perform a refresh on the module to attempt to pull a fresh list. |
| ## **Title Bar** |  |
| --- | --- |
| **Actions** | These are the available actions for each available backup. |
| **Name** | This is the name of the backup. You can double-click to assign this in a popup menu. |
| **Backup Date** | This is the date and time when the backup was taken. |
| **Restored On** | This field will populate if you have restored a selected backup. By default the column will show *Never*. |
| **Restore Status** | If a restore has been attempted, this will show the status if the restore was completed or display an error. |
| ## Available Actions | | |
| --- | --- | --- |
| **Delete the Account Backup** |  | The trash icon will delete the selected backup on record. |
| **Restore the Account Backup** |  | The open box icon will restore the selected backup on record and overwrite the account to the time that the data was captured. |
| **Download the Account Backup** |  | This will download the .db file to your computer that you can later import into Art of Chat web to restore your account back to that time. |
| **Toggle Favorite** |  | This will mark your backup on file as a favorite. This is ideal if you want to keep a reference point for your account prior to making changes. |
| # How to access Backup & Restore |
| --- |
| > 📝 From the Dashboard, navigate to the Backup & Restore icon on the bottom row.
 |
| > ✅ Click the Icon.
 |
## How to create an account backup
| **Actions Row Icon** | **Description** |
| --- | --- |
|  | Create backup is where one would go to add a unscheduled backup to the account. It makes the most sense to create an account backup before changes and after changes depending on the scope of the changes. |
| |
| --- |
| > 📝 Click the Create Backup button
 |
| > 📝 There will be a popup in the lower right hand corner with the status of the account backup. This popup will fade away within about 5 seconds.
 |
| > 📝 Wait about 10 minutes and then click the *Refresh* button.
 |
| > ✅ If you have completed your account backup successfully, you will see a new backup with a Backup Date and Time within a few minutes of the time your pressed account backup.
 |
## How to upload an account backup
| **Actions Row Icon** | **Description** |
| --- | --- |
|  | Upload Backup allows for users to upload a past downloaded backup. |
| |
| --- |
| > 📝 1. Click Upload Backup in the Actions row
 |
| > 📝 1. You will be presented with an explorer window. Navigate to the location of your file and click
> 📝
> 📝 *Open*.
 |
| > 📝 1. After clicking Open, you will get a progress bar that will display the upload progress.
 |
| > ⚠️ After you have uploaded your backup, you will need to restore it for the changes to take effect. Navigate to **How to restore a Backup.**
> ✅ If successful, you will see your backup with a timestamp around the time you uploaded your backup.
 |
## How to delete an account backup
| **Actions Row Icon** | **Description** |
| --- | --- |
| 
 | Delete the Account Backup will delete the selected backup. |
---
## How to restore a Backup
| **Actions Row Icon** | **Description** |
| --- | --- |
| 
 | Restore the Account backup allows for users to set their account back to a snapshot from either a downloaded backup or a backup on the account within the last 12 weeks. |
| |
| --- |
| > 📝 Click the open box icon in the Actions row
 |
| > 📝 Select the appropriate fields you would like to backup
> ❌ Please make sure to review all of the boxes that are checked including *Set added rules to active* and *Set added report subscriptions to active*. All
 |
| > 📝 Click Next
 |
| > 📝 After you click next, you will be presented with the **Restore Status**. This will give updates as to which account items are being restored.
 |
| > 📝 Click Finish. You can Click Finish at any time and the backup will continue to run on the server.
 |
| > 📝 If you have completed this correctly, you will see in the **Restored On** column the date and time of the restore with the **Restore Status** of *Restore Complete*.
 |
## How to download an account backup
| **Actions Row Icon** | **Description** |
| --- | --- |
| 
 | Download the Account Backup saves the backup to your computer. |
| |
| --- |
| > 📝 Click Download icon in the Actions row
 |
| > ✅ The account backup will be downloaded to your default downloads folder. The extension of the file should be (.db). |
## How to favorite an account backup
| **Actions Row Icon** | **Description** |
| --- | --- |
| 
 | Toggle Favorite allows for users to mark a specific account backup as a favorite. Favorites will not be deleted. |
| |
| --- |
| > 📝 Click the star icon in the Actions row.
 |
| > ✅ If you have done everything successfully, the star will be darker than before.
 |
---
# Support
If you are unable to find answers to your questions, our Technical Support Department is here to help.
**Contact Us:**
- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.
**Support Hours:**
- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday
All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.
**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).
For more tips and useful information check out our other resources**:**
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)