---
title: "2023.1: Chat Improvements"
canonical: "https://support.inphonite.com/space/KBPUB/1108082710/2023.1%3A%20Chat%20Improvements"
format: markdown
---
The chat interface has been updated with many new features. Here's an overview of what's been added:

- Side panel shows the Contact details of the person you are chatting with
- Chat Heads now appear next to the chat bubbles to clearly identify the originator
- Send JPEG, PNG and GIF images with the paperclip icon
- Use the Lock icon to enter SecureChat mode
- Locked and viewed icons have been added to the chat bubbles, allowing you to know if your message has been viewed

Quick messages enable you to create templates for frequently used responses.

- Click the new # icon or type # to select or create a template
- Templates are automatically expanded, allowing you to edit the text before sending
- Create global templates that everyone on your team can use, or create private templates only for you.

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)