---
title: "Creating or Updating Users in app"
canonical: "https://support.inphonite.com/space/KBPUB/1114276072/Creating%20or%20Updating%20Users%20in%20app"
format: markdown
---
# Requirements for Delegate users

> 📝 To create a delegate user, you will need the information listed below.

- First Name
- Last Name
- Email Address
- User Name (this populates based on email address)
- Delegate Permissions Level (see chart below)
- Display Name

# Optional Fields for Delegate Users

> 📝 Adding an alternative email and mobile number are great ways to ensure you don’t get locked out of your account.

- Alternate email
- Mobile number

# How to create a Delegate User  


> ℹ️ Click on *Users* in the bottom row.

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# Permissions levels

## Admin User

An Admin User has the same permissions as the Account Owner. This includes access to billing, account, and user settings.

## Power User

The Power User delegate permissions should be used for a staff member that can make a lot of changes to the account, but not access the financial aspects or account settings.

## User

The User delegate permissions should be for a staff member who will regularly use Art of Chat or make minor changes to the contacts/appointments.

## Report User

Report Users have access to run and view reports. 

**A detailed breakdown is below: **

|  |  |  |  |  |
| --- | --- | --- | --- | --- |
| **Resource** | **Admin** | **Power User** | **User** | **Report User** |
| Run Reports | Full | Full | Full | Full |
| User Settings | Full | Full | Full | Full |
| Appointments | Full | Full | Full | Read Only |
| Contacts | Full | Full | Full | Read Only |
| Groups | Full | Full | Full | Read Only |
| Providers | Full | Full | Full | Read Only |
| Report Archive | Full | Full | Full | Read Only |
| Report Subscriptions | Full | Full | Full | Read Only |
| Quick Chat/Secure Chat | Full | Full | Full | No Access |
| Do Not Contact | Full | Full | Full | No Access |
| Import Export | Full | Full | Full | No Access |
| Mailbox | Full | Full | Full | No Access |
| Personal Messages | Full | Full | Full | No Access |
| Appointment Locations | Full | Full | Read Only | No Access |
| Appointment Subjects | Full | Full | Read Only | No Access |
| Data Mappings | Full | Full | Read Only | No Access |
| Queue Status | Full | Full | Read Only | No Access |
| Channels | Full | Full | No Access | No Access |
| Custom Reports | Full | Full | No Access | No Access |
| Inphonite Secure | Full | Full | No Access | No Access |
| Rule Exceptions | Full | Full | No Access | No Access |
| Rule Schedules | Full | Full | No Access | No Access |
| Rules | Full | Full | No Access | No Access |
| Surveys | Full | Full | No Access | No Access |
| Text Applications | Full | Full | No Access | No Access |
| Text Card Designer | Full | Full | No Access | No Access |
| Voice Designer | Full | Full | No Access | No Access |
| Voice Phrases | Full | Full | No Access | No Access |
| Written Designer | Full | Full | No Access | No Access |
| Manage Client Bridges | Full | Read Only | No Access | No Access |
| Account Settings | Full | No Access | No Access | No Access |
| Billing History | Full | No Access | No Access | No Access |
| Credits | Full | No Access | No Access | No Access |
| Partner Center | Full | No Access | No Access | No Access |

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# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)