---
title: "Change or Reset Password"
canonical: "https://support.inphonite.com/space/KBPUB/1114276180/Change%20or%20Reset%20Password"
format: markdown
---
> Macro (toc)


# Resetting password if you cannot sign in

![image-20240604-223735.png](media://ce5a115a-3fb1-418b-899a-3ba22602f5f0)

> ℹ️ After clicking *Forgot Password?* you will be brought to a screen where you will need to enter your email address or mobile number.

> ✅ This information is what is tied to the user login and was previously setup, so if you have never logged in, you will need to contact support to reset the password.

![image-20240604-224252.png](media://f66e4c62-6b69-4b5c-bcb0-e570b837a1fc)

> ❌ If you do not receive an email or phone call, this either means your account is locked or you have provided an email address that is not tied to a login. Please contact Support for assistance on your password reset.

> ℹ️ When you receive an email, it will contain a verification code. Type your code into the Verification Code field, create a new password, and confirm that password.

![image-20240604-224418.png](media://a47fe410-628a-48b8-8551-ddf0cdffad0b)

> ℹ️ After you have entered your verification code and entered a new password that meets the noted requirements, click *Reset Password*.

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![image-20240605-140140.png](media://8ae0d0c8-34be-4cfe-ab51-3e7bd218760a)

> ℹ️ If you have done everything correctly, you will be sent to the Dashboard.

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# Resetting or Changing your Password if you can sign in

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You will then see this: 

![image-20240605-140644.png](media://edb4f6e0-fa1d-4b49-aeea-cc95d5bec240)

> ℹ️ Enter the old password and then create and confirm a new password. Select “Change Password” and you are done!

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)