---
title: "Providers"
canonical: "https://support.inphonite.com/space/KBPUB/1147306442/Providers"
format: markdown
---
## What are providers?

## Implementation and Use-Case

Having providers properly set up adds a layer of organization to your schedule and many possibilities for your messages and reminders.

### Filters

Both the Schedule View and the Schedule List can be filtered by providers.

> ℹ️ Learn more about the [schedule view](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1147273217).


Reports can be filtered by providers as well.

> ℹ️ Learn more about how to run [Reports](https://support.inphonite.com/space/KBPUB/77463576/How+to+Run+a+Report).

### Variables

![image](media://2a1cb11b-3c25-496a-8058-ad9dd5e5a18d)

![image](media://db02252d-ff61-4fc8-9981-7b4ab78e9cac)

The messages can benefit from including the provider’s name and other information. 

> ℹ️ Learn more about the [message variables](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1147306680).

## How to Access

![image-20240604-215742.png](media://eeeeb7f0-0b61-4509-b3aa-25f484b6a18c)

> 📝 Providers can be found from the dashboard in the 4th Row, “People”.

## Creating a New Provider

> ⚠️ It may not be necessary to manually add a new provider. Typically, new instances are created by the imported data. If your account imports data with new provider codes, new provider instances will be created automatically.

> ⚠️ The instance will not be saved unless it has a name first.

## Editing

> ⚠️ You have a chance to undo the changes anytime an instance is deleted. Click the notification at the bottom right before it disappears to undo an accidental delete.

### Provider Fields

| **Field** | **Use-Case** |
| --- | --- |
| Name | Written name included in messages. |
| Title | Occupation/ professional title. Message Variable |
| Import Alias | Import code. Format received in import files. |
| Spoken Name | Phonetic spelling of name for voice messages. |
| Provider Image | Image upload of Provider for Text Card Messages. |

### Uploading a Provider Image

![image](media://c5ebc414-d101-4d5c-a59a-cd0345d374d4)

> ⚠️ Be sure to click the save button and see the green notification after any changes are made to a provider.

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)