---
title: "Secure Messages"
canonical: "https://support.inphonite.com/space/KBPUB/1168637998/Secure%20Messages"
format: markdown
---
> ℹ️ This article applies to our Website Builder customers. If you would like to learn more about our Website Builder service, you can Book a Demo [here](https://outlook.office365.com/book/InphoniteSolutions@inphonite.com/).

# Introduction

The Secure Messages feature allows you to communicate sensitive information to your clients via your Inphonite Portal. Once you have enabled Secure Messages, your clients will be able to receive their messages by logging in to the Portal with a link you provide in a notification. This will allow you to safely discuss medical details in a secure way.

The following details will show you how to enable and make use of Secure Messages.

## Enabling Secure Messages

To enable the Secure Messages feature, begin by navigating to the Website Settings page from the main menu, as shown in the image below.

![image-20240605-213900.png](media://ea98f813-fe54-4450-b3a6-2f213749eb5f)

## Secure Message Settings

## Viewing Secure Messages

![image-20240607-210832.png](media://160f67dc-1745-46e5-af64-3b883bc795a6)

## Writing a Message

## Replies From Contacts

Once your message has been sent, the recipient will be able to view and reply from the Portal.

When a reply is received, you will get a notification and the new message will be shown in your Secure Messages Conversation List.

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)