---
title: "Multi-factor Authentication (MFA)"
canonical: "https://support.inphonite.com/space/KBPUB/907182128/Multi-factor%20Authentication%20(MFA)"
format: markdown
---
Inphonite now has increased security for those signing into their account. Customers will likely be familiar with this method as it is similar to how banks send a message with a code to authenticate via text or email. Please follow the instructions below for all product versions.   


The sign-in process for the login screen hasn’t changed. Enter your username and password and click Login.

![image-20240604-174439.png](media://29bf28fa-9255-4b67-8878-8a83c2c05a55)

> ✅ Don’t forget to check the box “I agree to the Terms of Service and the Business Associate Agreement” to continue.

![image-20240604-174502.png](media://e306e383-4fe0-4ac7-ab41-3b2c31f84208)

> ℹ️ Following signing in, you will be prompted with a new screen that will allow you to select your code retrieval method: phone number or email address. If this is your first time signing in, you will only be prompted with the email address that is already attached to the user you have entered.

> ⚠️ If you are** NOT** prompted with a phone number or the email address is not correct, visit the section below labeled “My Email Address is not correct OR I need I am having issues with these steps”.

---

# Updating Multi-Factor Authentication Email address or Phone number

![image-20240604-174353.png](media://ffb69302-170c-47bc-94b7-d996322eb1c1)


---

![image](media://e5a4d9d9-1c88-4419-b5f3-11438be4acd4)

---

![image](media://605d7f8b-4d56-41ee-82c5-22401867224a)

---

---

# My Email Address is not correct OR I need I am having issues with these steps

If your email address needs to be updated, please send an email to [support@inphonite.com](mailto:support@inphonite.com) with the following information:

- Name of your facility
- The username used to sign in
- New email address to be updated
- The phone number for SMS verification

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)