---
title: "Creating or Updating Users"
canonical: "https://support.inphonite.com/space/KBPUB/914128903/Creating%20or%20Updating%20Users"
format: markdown
---
A delegate user is any user that is not the account owner. They have varying levels of permissions and access to the account and Inphonite’s services whereas the account owner has “account owner” privileges. Delegate users can also be granted admin permissions.

See “Permission Levels” near the bottom of this article to see the details of each level of user.

# Requirements for Delegate users

To create a delegate user, you will need the first name, last name, email address, and username. It makes things easier if you use the username part of the email address.

Email Address username password

Permissions levels

There are 4 levels of permissions for each delegate user

# How to create a Delegate User


# Resetting Password

![image-20240702-212127.png](media://916a5b9f-6280-48eb-811d-97bc0b57d7da)

# Permissions levels

## Admin User

An admin user has the same permissions as the account owner.

## Power User

The power user delegate permissions should be used for a staff member that can make a lot of changes to the account, but not access to the money stuff.

## User

[User permissions] The user delegate permissions should generally be for a staff member that will use Inphonite or make minor changes to the contacts/appointments.

## Report User

Report users have access to the settings below. A report user account is generally for a person on staff that just needs to check the results on the account or look at historical data on the account.

How delegate users can be used.

|  |  |  |  |  |
| --- | --- | --- | --- | --- |
| **Resource** | **Admin** | **Power User** | **User** | **Report User** |
| Run Reports | Full | Full | Full | Full |
| User Settings | Full | Full | Full | Full |
| Appointments | Full | Full | Full | Read Only |
| Contacts | Full | Full | Full | Read Only |
| Groups | Full | Full | Full | Read Only |
| Providers | Full | Full | Full | Read Only |
| Report Archive | Full | Full | Full | Read Only |
| Report Subscriptions | Full | Full | Full | Read Only |
| Art of Chat | Full | Full | Full | No Access |
| Do Not Contact | Full | Full | Full | No Access |
| Import Export | Full | Full | Full | No Access |
| Mailbox | Full | Full | Full | No Access |
| Personal Messages | Full | Full | Full | No Access |
| Appointment Locations | Full | Full | Read Only | No Access |
| Appointment Subjects | Full | Full | Read Only | No Access |
| Data Mappings | Full | Full | Read Only | No Access |
| Queue Status | Full | Full | Read Only | No Access |
| Channels | Full | Full | No Access | No Access |
| Custom Reports | Full | Full | No Access | No Access |
| Inphonite Secure | Full | Full | No Access | No Access |
| Rule Exceptions | Full | Full | No Access | No Access |
| Rule Schedules | Full | Full | No Access | No Access |
| Rules | Full | Full | No Access | No Access |
| Surveys | Full | Full | No Access | No Access |
| Text Applications | Full | Full | No Access | No Access |
| Text Card Designer | Full | Full | No Access | No Access |
| Voice Designer | Full | Full | No Access | No Access |
| Voice Phrases | Full | Full | No Access | No Access |
| Written Designer | Full | Full | No Access | No Access |
| Instant Message Tool | Full | Full | No Access | No Access |
| Manage Client Bridges | Full | Read Only | No Access | No Access |
| Account Settings | Full | No Access | No Access | No Access |
| Billing History | Full | No Access | No Access | No Access |
| Credits | Full | No Access | No Access | No Access |
| Partner Center | Full | No Access | No Access | No Access |

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)