--- title: "Do Not Contact List" canonical: "https://support.inphonite.com/space/KBPUB/93126810/Do%20Not%20Contact%20List" format: markdown --- ## 🛑 Managing the "Do Not Contact" List in Inphonite ![image](media://f3315885-48fc-4b83-89dd-748f6ae3313b) Some clients may request to opt out of reminders or any additional outreach from your practice. If your imported data does not already filter out these requests, **Inphonite provides a built-in safeguard**: the **Do Not Contact List**. This guide will show you how to use it effectively and ensure your contact efforts stay compliant with patient preferences. --- ## 🔍 What Is the Do Not Contact List? The **Do Not Contact List** is a manual override list that tells Inphonite **not to send certain types of messages** (text, email, phone, etc.) to specific patients, regardless of what your data contains. > ℹ️ **Location:** > ℹ️ Accessible via the **Quick Links Dashboard**, under the **third row** labeled **"People"**. ![image-20240606-195552.png](media://6b5a301a-1100-44a6-953a-d7f46a4d3c36) --- ## ➕ Adding a Contact to the Do Not Contact List To add a person to the Do Not Contact List, you’ll need their: ![image](media://6f13fe76-591f-4e9c-8074-2f55eac46819) - **Phone number** or **email address** - **Contact method to block** - **Reason** (optional but helpful for future reference) ![image](media://f476d24b-86aa-4e3c-90cb-76a559ffd5f9) ### Step-by-Step Instructions 1. **Sign in** to your Inphonite account. 2. Navigate to **Do Not Contact List** from the Dashboard (third row). 3. Click **New** to open the entry form. 4. Fill out the form with: - A **10-digit phone number** or a valid **email address**. - **Field Type** (defines what type of communication to block). - A **Reason** (e.g., “John Doe – Prefers no calls” or just “John Doe”). 5. Click **Add/OK** to confirm the entry. > ⚠️ **Important Tip:** > ⚠️ Avoid using `Primary Number`, `Secondary Number`, or `Mobile Number` for field type, as **source data mapping may vary**. Instead, block by the **message type** (Voice, Email, Text) to ensure better accuracy. Use `Auto` to prevent all contact methods. --- ### 🧠 Understanding Field Types | **Field Type** | **What It Blocks** | | --- | --- | | Auto | All contact types (text, phone, email, etc.) | | Voice | Phone call reminders only | | Email | Email reminders only | | Text | Text message reminders only | | Survey | Survey outreach attempts | | Inbound Text | Prevents number from texting you | | Primary Number | Messages to the contact's Primary Number field | | Secondary Number | Messages to the contact's Secondary Number field | | Mobile Number | Messages to the contact's Mobile Number field | --- ## 🗑️ Removing a Contact from the Do Not Contact List If a client decides to resume reminders, you can easily remove them from the list. ![image](media://2e296395-8cfc-4151-8749-ef25ddfaa6ad) ### To Remove 1. Return to the **Do Not Contact List** via the Dashboard. 2. Locate the phone number or email of the contact. 3. Click the **Trash Can icon** to remove the contact from the list. > ℹ️ This action will **immediately re-enable contact** for that contact method. --- ## 🔎 Filtering the Do Not Contact List To help you manage your Do Not Contact List more efficiently, **Inphonite provides a built-in filtering tool** that allows you to quickly search and isolate entries. ![image-20250422-203954.png](media://4f5d9943-5c3d-4003-a2b4-91cefb39f394) You can filter the list by: - **Phone Number** - **Email Address** - **Reason** > ℹ️ **Use Case Example:** > ℹ️ If a client calls and says they are not receiving reminders, you can search their **phone number** or **email** to check if they are already on the list. > ℹ️ Conversely, if a contact needs to be removed or re-added, you may use the **same** filter to locate their entry quickly and take the appropriate action. This makes it easy to: - **Verify if someone is already blocked** - **Identify outdated or duplicate entries** - **Clean up records before re-adding a client** --- ## ⚠️ Additional Notes - **Name is not used for blocking.** Inphonite uses only the **phone number or email address** to suppress messages. - If **multiple clients share a number** (e.g., a family or shared home phone), blocking that number will prevent **all associated accounts** from receiving notifications. - It may help to include a **name in the Reason field** when possible to simplify future identification. --- ## 👥 Applies To - All Inphonite Accounts - [Text Applications](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1165164545) with Unsubscribe functionality enabled. - Systems sending reminders via [voice](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1047756801), [email](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1119420417), or [text](https://inphonite.atlassian.net/wiki/spaces/KBPUB/pages/1166377118) --- #### See more on the Inphonite Resource Hub # Support If you are unable to find answers to your questions, our Technical Support Department is here to help. Contact Us: - Email: [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket. Support Hours: - Eastern Time: 9:00 AM - 6:00 PM - Pacific Time: 6:00 AM - 3:00 PM - Days: Monday through Friday All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician. PLEASE NOTE: Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support). For more tips and useful information check out our other resources: ● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)