---
title: "Mass Notifications"
canonical: "https://support.inphonite.com/space/KBPUB/93159563/Mass%20Notifications"
format: markdown
---
## 1 - Introduction

In addition to appointment reminders, Inphonite has the capability to send messages to groups of contacts all at once for a variety of purposes.  
Inphonite can assist with creating a script with you, but you will know your patients best and what to communicate to them.

## 2 - Message Checklist

When conceptualizing a message ask yourself the following:

- Why are we choosing to send this message to this list of contacts?
- Who is this message directed to?
- What should this message convey to the recipient?
- When does this message need to be delivered?
- How should this message be delivered to patients?

After you have brainstormed your message, Inphonite will need to know who to contact. If you already use Inphonite appointment reminders, Inphonite stored your appointments for the last 45 days. If this new list of people is different, it would be beneficial to you to investigate how to make a flat-file with your contacts

## 3 - Ready to Send

When you are ready to send your message, please create a support case and provide as much information as possible from the two sections above. The more information our Team has upfront, the sooner we can send your messaging campaign.

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)