---
title: "Accessing Conversations from Contacts (AoC Web)"
canonical: "https://support.inphonite.com/space/KBPUB/950993408/Accessing%20Conversations%20from%20Contacts%20(AoC%20Web)"
format: markdown
---
<span style="color: #ff5630">***This functionality is WIP on AoC Web so will need to update this guide later in the development cycle.***</span>


One of the benefits of the art of chat system is the ability to access conversations previously had with your patients. There are various ways that you can access your patient’s contact profile. The easiest way to get started is to look up the name of the person you are trying to look up under the “Contacts” tab. This can be accessed from the hamburger menu on the left or under Quick Links, and Data.

![image](media://5adadaa6-2c31-4a24-96b6-2a28fff94587)


From here, you’ll be able to search for a name with the magnifying glass in the top right.

![image](media://58eddad2-cd58-4531-9b3c-01b1c487b71f)

The search function can look up full names, last names, first names, phone numbers, and most other data types you may have on file. For best results, we suggest going with the most information you can provide. I’ll search for my name.

![image](media://65de3ad0-57e9-48df-9d5e-03155832f456)

  
From here, I’ll be presented with a list of possibilities. Luckily, I’m the only one!

![image](media://c7f1cdd7-90df-4ffe-8464-77e16df98533)

Now that I see my name, I’ll go ahead and open up this contact profile. I can do this by selecting the name and clicking “Open” on the menu available at the bottom of the screen or, my favorite method is just to click the arrow next to my last name.

![image](media://abecd0a9-88cb-47e1-934f-24b29498417c)

Once the page finished loading, I’ll be brought into the contact page with all the information I have on file for this example. As you can see, Art of Chat has many locations we can store information, but most of this may not be filled in by default and we typically just keep what is needed to handle the various kind of reminders that we are serving your customers. In this sample, I just wanted to be able to send a text message so I just have a phone number saved to my contact card.  


![image](media://05240876-f00c-44d3-b0ee-253fc2e3a2c7)

From here, if you look at the blue bar just above the save and help functions, you’ll see we are already on the “General Tab”. We can review “Appointments” on the schedule for this patient, “Messages” that have been sent out to this patient, “Results” of previously attempted reminders in the last 45 days, and “Conversations”. The function we are actually here for! All you need to do is click this button and you’ll be brought to the conversations page.  


![image](media://60e175e6-bfbb-44a5-aff4-916ed2d5f46f)

![image](media://3b9f4382-603e-4dad-a967-04ab91462cc3)

Once you’re here, you’ll be able to see the last conversation held between your patient. Here you can also see previous reminder attempts, patient responses, and auto-generated responses, as you can see from my conversation here. You can also send a direct text message to your patient from the message box that is present here.

# Support

If you are unable to find answers to your questions, our Technical Support Department would be happy to help.

If you have an account with our Support Portal, please use the link below to open a support ticket. Otherwise, please email [support@inphonite.com](mailto:support@inphonite.com) for assistance creating a Support Portal account.

- [OPEN A SUPPORT CASE](https://www.inphonite.com/help/)

All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to within one business day. Our Technical Support team responds to requests in the order received. Requests from customers with Elite support will be placed at the head of the queue and attended to by the next available Support Technician.

PLEASE NOTE: Before contacting our Technical Support Team, please review our article ["Before You Contact Support".](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support) 

For more tips and useful information, be sure to check out the [Inphonite Blog](https://www.inphonite.com/blog), [News](https://www.inphonite.com/featured-news/), and [YouTube](https://www.youtube.com/user/inphonite).