---
title: "General System Settings"
canonical: "https://support.inphonite.com/space/KBPUB/979141239/General%20System%20Settings"
format: markdown
---
Get started with understanding where and what your settings are on your account by following the article below.

> Macro (toc)

### Finding your general settings


You will then be brought right into the General Settings of the account.

### Account Name

The account name should never be edited. This is how Inphonite’s support team can identify your account and is also tied to your license. 

### Default language

This allows you to change the voice of your reminder reader. In some languages, you may be able to choose a different inflection based on the location.

### Time zone

This is your time zone. It is typically entered when your account is set up with Inphonite. If your business moves to a new location, you can update the time zone to your new location.

### Global call window

This is the window in which your calls, emails and text messages are allowed to go out. This is an administrative setting across your account. We will also set hours in your rule scheduler per message type, so this is just considered the default.  

### Texting plan

Your current texting plan will be available for review here. If you are not on Premium Texting, you can sign up easily by clicking the “Upgrade to Premium Texting” button on your settings page.

### Upgrade to Premium Voice

The button on the bottom right is where you can upgrade to Premium Voice to include the ability to record your calls. Technical support will sometimes suggest this option in order confirm everything is working correctly.

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)