---
title: "Channels & Numbers \\ Caller Identifiers"
canonical: "https://support.inphonite.com/space/KBPUB/979141593/Channels%20%26%20Numbers%20%5C%20Caller%20Identifiers"
format: markdown
---
# Toll Free Number Verification


# Accessing Channels & Numbers

# Caller Identifiers (Outbound Voice)

Within Caller Identifiers, we are capable of adding new caller IDs, removing previously established caller IDs, and changing the default caller ID. 

![image-20240605-160440.png](media://648a4fda-3c11-4636-803f-2c507cfc4eab)

Location-specific caller IDs should be added here and then modified in the *Rules Engine*. The name that appears on the [caller ID is managed by the phone provider](https://en.wikipedia.org/wiki/Caller_ID).

To add a new phone number to be used as an Outbound Voice number, click *New Caller Identifier.*



NOTE: Above is the error dialogue you will get if a valid phone number is not added.

Once the pop-up wizard is completed you’ll see the new Called ID number at the bottom of the list. The number is saved to your account.

![image-20240605-161618.png](media://e4365546-844d-4bd7-be30-669d8367288a)


If you have successfully added a valid phone number, your phone number will look like this, showing *Delete* and *Set as Default* options in the top toolbar. On the main page, you can assign it to a location in your account. Be sure to also assign the caller ID from the “Locations” page.

![image-20240605-161726.png](media://fbb36cc9-8754-4182-bd0b-d10b7e2d1767)

The default phone number cannot be deleted if there is only one phone number. At least one valid phone number is required.

If there is more than one phone number on your account, you can choose which one to *Set as Default.*

# Text Channels (SMS Numbers)

Text Channels are used for text messages. A *Text Channel* is required if you would like to receive responses from the text recipient.

If you are renting a new Toll-free number, you must have it verified before you can start sending traffic through it. You’ll need to fill out our [Toll-Free Texting - Inphonite](https://urldefense.proofpoint.com/v2/url?u=https-3A__www.inphonite.com_toll-2Dfree-2Dtexting_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=h8nn1UpvNO4vlm9o2klEmkU6oSRQ7YWMB--TTIE6LZI&m=WZvzpABSDzy3MoJYEAFYPjXc3igqBVaFLt2X8E5sv_o&s=BHwowY0-oUlyUi00XKyF518-9HW6ATwd3529R7UI9Wg&e=) form and refer to the FAQ below the form for details regarding the requirements.

# Removing Unwanted IDs

![image](media://bcf2ff58-7c91-4f69-812a-2e1d4cd64d26)

You can delete any additional unwanted text numbers associated with your account, but to do so you will want to make sure the number is not assigned to any text applications, text groups, or currently in use on the account in any way. If it is currently in use, you’ll receive a warning telling you that you will not be able to delete the number.

---

# Support

If you are unable to find answers to your questions, our Technical Support Department is here to help.

**Contact Us:**

- **Email:** [support@inphonite.com](mailto:support@inphonite.com) to open a support ticket.

**Support Hours:**

- **Eastern Time:** 9:00 AM - 6:00 PM
- **Pacific Time:** 6:00 AM - 3:00 PM
- **Days:** Monday through Friday

All requests will be responded to within one business day. Our Technical Support team addresses requests in the order they are received. Customers with Elite support will be prioritized and attended to by the next available Support Technician.

**PLEASE NOTE:** Before contacting our Technical Support Team, please review our article [Before You Contact Support](https://support.inphonite.com/space/KBPUB/56950798/Before+You+Contact+Support).

For more tips and useful information check out our other resources**:**  
● [Inphonite Blog](https://www.inphonite.com/resources/blog) ● [News](https://www.inphonite.com/resources/news) ● [YouTube](https://www.youtube.com/user/inphonite)